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Patient Online Services - April 2016

Dyneley House Surgery has offered patients’ facilities to book appointments and order their repeat prescriptions ‘on-line’ since 2011.

From 1 April, we are able to offer patients the facility to view information from their medical record. 

Please ask at Reception about the process of registering to be able to access this facility.

NHS Friends & Family Test

We welcome your feedback and would be really pleased if you can spare a few minutes to complete the new NHS Friends & Family Test. You can find the survey in the 'Have your say' section on the homepage of the website.

Named Accountable GP

From the 1 April 2015, under the terms and conditions of the General Medical Services Contract, the Practice is required to allocate a named, accountable GP to all registered patients.


If you wish to know who your allocated GP is, or have a preference as to which GP you are allocated, please contact Reception.


These new arrangements do not prevent you making an appointment or seeing any GP at the Practice as patients have always been able to.


GP Earnings

From April 2016, all doctors’ practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients. 

The average pay for GPs working in Dyneley House Surgery in the last financial year was £67,250 before tax and National Insurance.  This is for 2 full time GPs, 8 part time GPs and 0 locum GPs who worked in the practice for more than six months.”

NHS England require that the net earnings of doctors engaged in the Practice are publicised and the required disclosure is shown above. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the Practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

Accessible Information Standard - Making Health & Social Care Information Accessible

The Accessible Information Standard will come into force from 31 July 2016 across health and social care in England. Our aim is to make sure disabled people have access to information that they can understand and any communication support they might need.

You can find out more by reading this guide in easy words and pictures. You can also watch a video in British Sign Language (BSL) or listen to an audio recording.

We are currently working towards the standard.  The first thing we need to do is identify those people with information and communication needs. Please help us to do this.

Let us know if you have a disability, impairment or sensory loss, and the kind of information and communication support that you need.

We will record this on your medical records.  This will help us to be prepared the next time you use our services. Please ask a member of the Practice Team if you need any further information or assistance.

How We Use Your Personal Information

This Privacy Notice explains why GP practices collect information about you and how that information may be used.


Health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. NHS Trust, GP Surgery, Walk-in clinic, etc.). These records are used to help to provide you with the best possible healthcare.


NHS health care records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Records this GP Practice hold about you may include the following information;


  • Details about you, such as your name, address, carers, legal representatives and  emergency contact details
  • Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc.
  • Notes and reports about your health
  • Details about your treatment and care
  • Results of investigations such as laboratory tests, x-rays, etc.
  • Relevant information from other health professionals, relatives or those who care for you


To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information may be used within the GP practice for clinical audit to monitor the quality of the service provided.

Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified.

Sometimes your information may be requested to be used for research purposes – the Surgery will always gain your consent before releasing the information for this purpose.


Risk Stratification


Risk stratification data tools are increasingly being used in the NHS to help determine a person’s risk of suffering a particular condition, preventing an unplanned or (re)admission and identifying a need for preventive intervention.


Information about you is collected from a number of sources including NHS Trusts and from this GP Practice. A risk score is then arrived at through an analysis of your de-identified information using software managed by EMBED Health Consortium and is only provided back to your GP as data controller in an identifiable form.


Risk stratification enables your GP to focus on preventing ill health and not just the treatment of sickness. If necessary your GP may be able to offer you additional services.

Please note that you have the right to opt out of your data being used in this way.


Medicines Management


The Practice may conduct Medicines Management Reviews of medications prescribed to its patients. This service performs a review of prescribed medications to ensure patients receive the most appropriate, up to date and cost effective treatments. This service is provided to practices within North Yorkshire through Harrogate and Rural District Clinical Commissioning Group.


The programme – collecting information for the health of the nation

How do we Maintain the Confidentiality of your Records?

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:


  • Data Protection Act 1998 and General Data Protection Regulation 2016
  • Human Rights Act 1998
  • Common Law Duty of Confidentiality
  • Health and Social Care Act 2012
  • NHS Codes of Confidentiality, Information Security and Records Management
  • Information: To Share or Not to Share Review


Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential.


We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and / or in accordance with the new information sharing principle following Dame Fiona Caldicott’s information sharing review (Information to share or not to share) where “The duty to share information can be as important as the duty to protect patient confidentiality.” This means that health and social care professionals should have the confidence to share information in the best interests of their patients within the framework set out by the Caldicott principles. They should be supported by the policies of their employers, regulators and professional bodies.


Who are our Partner Organisations?

We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations;

  • NHS Trusts / Foundation Trusts
  • GP’s
  • NHS Commissioning Support Units
  • Independent Contractors such as dentists
  • Opticians
  • Pharmacists
  • Private Sector Providers
  • Voluntary Sector Providers
  • Ambulance Trusts
  • Clinical Commissioning Groups
  • Social Care Services
  • Health and Social Care Information Centre (HSCIC)
  • Local Authorities
  • Education Services
  • Fire and Rescue Services
  • Police & Judicial Services
  • Voluntary Sector Providers
  • Private Sector Providers
  • Other ‘data processors’ (which you will be informed of)

You will be informed who your data will be shared with and in some cases asked for explicit consent for this happen when this is required.


We may also use external companies to process personal information, such as for archiving purposes. These companies are bound by contractual agreements to ensure information is kept confidential and secure.


Access to Personal Information

You have a right under the Data Protection Act 1998 to request access to view or to obtain copies of what information the Surgery holds about you and to have it amended should it be inaccurate. In order to request this, you need to do the following:


  • Your request must be made in writing to the GP – for information from the hospital you should write direct to them
  • There may be a charge to have a printed copy of the information held about you
  • We are required to respond to you within 40 days
  • You will need to give adequate information (for example full name, address, date of birth, NHS number and details of your request) so that your identity can be verified and your records located


Objections / Complaints


Should you have any concerns about how your information is managed at the GP, please contact the GP Practice Manager. If you are still unhappy following a review by the GP practice, you can then complain to the Information Commissioners Office (ICO) via their website (


If you are happy for your data to be extracted and used for the purposes described in this privacy notice then you do not need to do anything. If you have any concerns about how your data is shared then please contact the practice.




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Change of Details


It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.




The Data Protection Act 1998 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information.

This information is publicly available on the Information Commissioners Office website

The practice is registered with the Information Commissioners Office (ICO).


Who is the Data Controller?


The Data Controller, responsible for keeping your information secure and confidential is:


Dyneley House Surgery




Should you have any concerns about how your information is managed by the Practice please contact the Practice Manager at the following address:


Dyneley House Surgery

Newmarket Street


North Yorkshire

BD23 3PQ


If you are still unhappy following a review by the Practice you can then complain to the Information Commissioners Office (ICO).,, telephone: 0303 123 1113 (local rate) or 01625 54

Health Promotion


picWe want our patients to live, long healthy lives, and therefore we endeavour to offer a variety of events and activities to help you on your way to achieving a healthier lifestyle. All events are free for patients registered at Dyneley House Surgery.

Dyneley House Health Improvement Timetable

Activities open to anyone living in Craven

local directory of support groups and services


MONDAY - Walking for Health

Every Monday at 1:45pm meeting at Canal Basin, Coach Street. 3 different ability walking groups to choose from, including short walks suitable for patients returning from illness who have limited mobility. Call Claire for more details: 07850185360

TUESDAY – Just Sing!

Every other Tuesday, 2- 3:30pm meeting at the Skipton Baptist church. £3 each session. Discover the fun of singing in harmony. Call Sue for more details: 01756 796967


WEDNESDAY - Coffee & Crafts Group

Every Wednesday,  1:30-3:30pm meeting at Fisher Medical Centre. Crafts activities and Scrabble popular with this group. Anyone welcome to come for a brew and a chat. Call Pauline for more details: 07522794264


THURSDAY - Wellbeing Café

1-4pm meeting every Thursday at St Andrews Church Hall, Newmarket Street. Meet new friends, Learn new skills and connect with the local community. Call Helen for more details: 07584015792

THURSDAY - Memory Lane Café

2-4pm meeting every fornight at Swadford Centre, Swadford Street. Supportive social afternoon for people with Memory problems. Games, Music, Activities, Talks and Seated Exercise.

THURSDAY - Sporting Memories Group

2-4pm meeting on the third Thursday of the month at Dyneley Barn, Newmarket Street, Skipton. Relive historical sporting moments. Wide range of themed activities to remember the good times. No booking required.


FRIDAY- Making Art Sessions for Dementia Patients

Every Friday, 2-4pm at Dyneley Barn. £5 per session. Call Philippa for more details: 015242 62672.


For more information about any of these activities or events, please contact Emma Taylor, Health Promotion Officer for  Dyneley House Surgery on 07591067930.


p h nwca

Living Well Service- Supporting you to stay well, your way

Living Well in North Yorkshire

Fit 4 Life - Exercise on Prescription

Reduced Gym Membership (£17pm for 3months) is available to encourage patients to improve fitness & take control of their health. To check if you are eligible, please speak to your GP or Health Promotion Officer on 07591067930

Exercise Referral Information Leaflet

Adult Weight Management Programme

12 week Free weight management course, takes place across Craven. To check if you are eligible, please speak to your GP or Health Promotion Officer on 07591067930.

Healthy Lifestyles Leaflet 2017

Session Format
Craven Leisure*
Nutrition, exercise and weigh-in
Dyneley Barn, Dyneley Surgery
Nutrition and weigh-in
Settle College
Nutrition, exercise and weigh-in
Dyneley Barn
Nutrition and weigh-in
Nutrition and weigh-in
afternoon, TBC
Craven Leisure*
Nutrition, exercise and weigh-in
Skipton Town Hall
Nutrition, exercise and weigh-in
Greatwood Community Centre
Nutrition, exercise and weigh-in
Craven Leisure*
Nutrition, exercise and weigh-in

ARNI - Exercise Rehabilitation Programme

Exercise Rehabilitation Classes are available for patients who have had a neurological injury such as Stroke/Parkinsons/brain tumour. They take place at Craven Lesiure Centre.

ARNI leaflet

Minor Ailments Guide

Minor Ailments Guide

Family Weight Management Service

A free service for children and their families,  who are above a healthy weight. Interactive sessions on eating 5 a day, cooking on a budget, portion sizes, being more active, & making small positive changes. For more information please contact NYCC Nicole Waddington on 01609 798200

Family Healthy Lifestyle Service


Smoke Free Life Service Yorkshire Smokefree

Life is better smoke free. Let us help you quit smoking. Book an appointment with our Smoking Cessation Support Worker. Speak to your GP or contact the service directly:
Telephone 0800 2465215 or 01609663023

My Wellbeing College

A new NHS service is now available to help people manage everyday problems such as feeling low, sleep problems, feeling anxious or stressed. The free service is run in partnership by Bradford District Care NHS Foundation Trust and local voluntary and community organisations such as Bradford Counselling Services and the Cellar Trust.

You can register for MyWellbeing College on-line at (using Google Chrome) or by calling 0300 555 5551, and you don’t have to go through your GP.
The service offers a range of free learning opportunities to suit your needs, including online courses that you can do at home, group courses, phone advice or one-to-one ‘talking therapies’ at a range of locations. The short, guided courses include Mum’s Wellbeing, Mood Matters, Mindfulness, Stresspac and Mindful Movement. The website also offers a range of free guides and tools, to help people better manage life’s ups and downs and deal with everyday problems, so you can get started straight away.
The MyWellbeing College is for anyone aged 16 or over that is registered with a GP in Bradford, Wharfedale, Airedale or Craven.
For more details about MyWellbeing College, the courses and free guides, or to register and start today, visit (using Google Chrome). Or you can call 0300 555 5551 to chat through the different course options with our enrolment team.

Skipton Community Allotment Group:

A social space for people wanting to grow vegetables, have a cup of tea & share the harvest.  The group meet every Tuesday morning 9:30-12noon (term time only) at Middletown Allotments. Contact Joel on 07710167855 prior to your first visit.Poster


Cancer Support Centre Skipton - 01756 228088

Have you  been affected by a diagnosis of Cancer? Cancer Support Skipton is here for you.

We have practical things like Information and Transport, as well as emotional support through our counselling and complementary therapies.

Our classes in art offer a welcome diversion for many, whilst our relaxation group offers an opportunity to unwind. These are a great way to meet other people who understand exactly what you are going through and to chat with others in a similar position.

All of our services are free to access.

Initial Meetings give you the opportunity to talk in confidence and for us to tell you about the support we have to offer.

Each meeting takes place at the Centre and lasts about 30 minutes, during this time we will listen and ask questions and then together put a suitable plan in place.

Tell us what you need and we'll be there to give you as much or as little support as you feel you'd like.

Tel: 01756 228 088

Mobile: 07753 227 892



SELFA - Community support for Children, including a range of after school culubs, inclusive holiday activities.




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