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Noticeboard

Patient Online Services - April 2016

Dyneley House Surgery has offered patients’ facilities to book appointments and order their repeat prescriptions ‘on-line’ since 2011.

From 1 April, we are able to offer patients the facility to view information from their medical record. 

Please ask at Reception about the process of registering to be able to access this facility.

NHS Friends & Family Test

We welcome your feedback and would be really pleased if you can spare a few minutes to complete the new NHS Friends & Family Test. You can find the survey in the 'Have your say' section on the homepage of the website.

Named Accountable GP

From the 1 April 2015, under the terms and conditions of the General Medical Services Contract, the Practice is required to allocate a named, accountable GP to all registered patients.

 

If you wish to know who your allocated GP is, or have a preference as to which GP you are allocated, please contact Reception.

 

These new arrangements do not prevent you making an appointment or seeing any GP at the Practice as patients have always been able to.

 

GP Earnings

From April 2016, all doctors’ practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients. 

The average pay for GPs working in Dyneley House Surgery in the last financial year was £70,695 before tax and National Insurance.  This is for 2 full time GPs, 7 part time GPs and 0 locum GPs who worked in the practice for more than six months.”

NHS England require that the net earnings of doctors engaged in the Practice are publicised and the required disclosure is shown above. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the Practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

Accessible Information Standard - Making Health & Social Care Information Accessible

The Accessible Information Standard will come into force from 31 July 2016 across health and social care in England. Our aim is to make sure disabled people have access to information that they can understand and any communication support they might need.

You can find out more by reading this guide in easy words and pictures. You can also watch a video in British Sign Language (BSL) or listen to an audio recording.

We are currently working towards the standard.  The first thing we need to do is identify those people with information and communication needs. Please help us to do this.

Let us know if you have a disability, impairment or sensory loss, and the kind of information and communication support that you need.

We will record this on your medical records.  This will help us to be prepared the next time you use our services. Please ask a member of the Practice Team if you need any further information or assistance.

How We Use Your Personal Information

This Privacy Notice explains why GP practices collect information about you and how that information may be used.

 

Health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. NHS Trust, GP Surgery, Walk-in clinic, etc.). These records are used to help to provide you with the best possible healthcare.

 

NHS health care records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Records this GP Practice hold about you may include the following information;

 

  • Details about you, such as your name, address, carers, legal representatives and  emergency contact details
  • Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc.
  • Notes and reports about your health
  • Details about your treatment and care
  • Results of investigations such as laboratory tests, x-rays, etc.
  • Relevant information from other health professionals, relatives or those who care for you

 

To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information may be used within the GP practice for clinical audit to monitor the quality of the service provided.

Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified.

Sometimes your information may be requested to be used for research purposes – the Surgery will always gain your consent before releasing the information for this purpose.

 

Risk Stratification

 

Risk stratification data tools are increasingly being used in the NHS to help determine a person’s risk of suffering a particular condition, preventing an unplanned or (re)admission and identifying a need for preventive intervention.

 

Information about you is collected from a number of sources including NHS Trusts and from this GP Practice. A risk score is then arrived at through an analysis of your de-identified information using software managed by EMBED Health Consortium and is only provided back to your GP as data controller in an identifiable form.

 

Risk stratification enables your GP to focus on preventing ill health and not just the treatment of sickness. If necessary your GP may be able to offer you additional services.

Please note that you have the right to opt out of your data being used in this way.

 

Medicines Management

 

The Practice may conduct Medicines Management Reviews of medications prescribed to its patients. This service performs a review of prescribed medications to ensure patients receive the most appropriate, up to date and cost effective treatments. This service is provided to practices within North Yorkshire through Harrogate and Rural District Clinical Commissioning Group.

 

The care.data programme – collecting information for the health of the nation

How do we Maintain the Confidentiality of your Records?

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

 

  • Data Protection Act 1998 and General Data Protection Regulation 2016
  • Human Rights Act 1998
  • Common Law Duty of Confidentiality
  • Health and Social Care Act 2012
  • NHS Codes of Confidentiality, Information Security and Records Management
  • Information: To Share or Not to Share Review

 

Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential.

 

We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and / or in accordance with the new information sharing principle following Dame Fiona Caldicott’s information sharing review (Information to share or not to share) where “The duty to share information can be as important as the duty to protect patient confidentiality.” This means that health and social care professionals should have the confidence to share information in the best interests of their patients within the framework set out by the Caldicott principles. They should be supported by the policies of their employers, regulators and professional bodies.

 

Who are our Partner Organisations?

We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations;

  • NHS Trusts / Foundation Trusts
  • GP’s
  • NHS Commissioning Support Units
  • Independent Contractors such as dentists
  • Opticians
  • Pharmacists
  • Private Sector Providers
  • Voluntary Sector Providers
  • Ambulance Trusts
  • Clinical Commissioning Groups
  • Social Care Services
  • Health and Social Care Information Centre (HSCIC)
  • Local Authorities
  • Education Services
  • Fire and Rescue Services
  • Police & Judicial Services
  • Voluntary Sector Providers
  • Private Sector Providers
  • Other ‘data processors’ (which you will be informed of)

You will be informed who your data will be shared with and in some cases asked for explicit consent for this happen when this is required.

 

We may also use external companies to process personal information, such as for archiving purposes. These companies are bound by contractual agreements to ensure information is kept confidential and secure.

 

Access to Personal Information

You have a right under the Data Protection Act 1998 to request access to view or to obtain copies of what information the Surgery holds about you and to have it amended should it be inaccurate. In order to request this, you need to do the following:

 

  • Your request must be made in writing to the GP – for information from the hospital you should write direct to them
  • There may be a charge to have a printed copy of the information held about you
  • We are required to respond to you within 40 days
  • You will need to give adequate information (for example full name, address, date of birth, NHS number and details of your request) so that your identity can be verified and your records located

 

Objections / Complaints

 

Should you have any concerns about how your information is managed at the GP, please contact the GP Practice Manager. If you are still unhappy following a review by the GP practice, you can then complain to the Information Commissioners Office (ICO) via their website (www.ico.gov.uk).

 

If you are happy for your data to be extracted and used for the purposes described in this privacy notice then you do not need to do anything. If you have any concerns about how your data is shared then please contact the practice.

 

Cookies

 

The Practice website (www.dyneleyhousesurgery.co.uk) uses cookies to function correctly.

 

You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

 

Change of Details

 

It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.

 

Notification

 

The Data Protection Act 1998 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information.

This information is publicly available on the Information Commissioners Office website www.ico.org.uk

The practice is registered with the Information Commissioners Office (ICO).

 

Who is the Data Controller?

 

The Data Controller, responsible for keeping your information secure and confidential is:

 

Dyneley House Surgery

 

Complaints

 

Should you have any concerns about how your information is managed by the Practice please contact the Practice Manager at the following address:

 

Dyneley House Surgery

Newmarket Street

Skipton

North Yorkshire

BD23 3PQ

 

If you are still unhappy following a review by the Practice you can then complain to the Information Commissioners Office (ICO). www.ico.org.uk, casework@ico.org.uk, telephone: 0303 123 1113 (local rate) or 01625 54

Peer Support

Carers Clinic

Carers can now book appointments with Carers Resource at Dyneley House Surgery. A carer is someone who, without payment, provides help and support to a friend, neighbour or relative who could not manage otherwise because of frailty, illness or disability. They may even be juggling paid work with caring responsibilities at home. Carers have a tough job – it can mean unrelenting pressure, little chance to relax and a lot of worry. The system is complicated, and the issue is hidden. The Carers Resource Charity provide support for carers, no matter what their age, race, religion or needs. For more information, call Carers Resource on 01756 700888  

https://www.carersresource.org/


Dementia Advice Clinic

Do you or a loved one have dementia? Are you worried about your memory? Patients can now book an appointment at our new Dementia Advice Clinic at Dyneley House Surgery ( 01756 799811) . For more information about the project or local support for people with dementia and their carers, contact the Alzheimer's Society Ripon, Harrogate and Craven on 01423 813464

Flyer

https://www.alzheimers.org.uk/


Memory Lane Café

Social group for people with memory problems or learning disabilities. Meeting at the Swadford Centre on the last Thursday of the month 2-3:30pm for Refreshments & activities. Carers and Family members welcome. No booking required. Please contact Health Promotion Officer for more information - emma.taylor42@nhs.net

 Memory Lane Cafe


Diabetes Support Group

Dyneley House Surgery run a series of education talks, to support Patients to live well with Diabetes. It's a friendly and informal group, no booking is required and it is free of charge. The group meet every 6 weeks and it is open to both patients and members of the community.


Stroke Support Group

Social Support Group for people who have had a stroke/ neurological condition. We meet on the 1st Thursday of the month, 2-4pm at Dyneley Barn. We have a variety of activities and guest speakers lined up for 2017. It is free of charge and no booking is required. Set up by Dyneley House PPG & Volunteers.

 

 *please note there is no meeting in August. Normal service will resume in September.


Horton Housing Wellbeing Cafe

Come along to the Wellbeing Cafe, which takes place every Thursday at St Andrews Church 1-4pm The sessions are aimed at adults who are experiencing loneliness, social isolation or low-level mental health and wellbeing issues and offer a chance to relax, enjoy refreshments, socialise and share experiences with peers and professionals working in housing and social care. Activities include cooking, crafts, exercise and information and advice on issues such as debt management, benefits and first aid. To find out about the latest programme - visit : https://twitter.com/cravencommcafe

 Volunteer Role DescriptionVolunteer Application Form


cSkipton Cancer Support Centre

Dyneley House Surgery is working in partnership with Skipton Cancer Support Centre, to raise awareness about Cancer, provide information and also support patients and carers affected by a cancer diagnosis. Skipton Cancer Support Centre offer a variety of group activities and 1-2-1 support.

one to one servicesGroup Services

Bosom Friends Group

For more information visit >> http://www.bradfordcancersupport.org.uk/ 

Disability Forum

The overarching aim of Craven Disability Forum is to improve the lives of disabled people with physical and sensory impairments in Craven

Poster Terms of Reference


M.S Support Group

There are over 300 MS Society branches run by volunteers working alongside local staff.

The services they offer include:

  • emotional and practical support
  • financial help
  • information events
  • social events

They also raise millions every year to help people affected by MS.

The Craven Branch Group meet regularly. To find out more information, please contact Jean or Michelle on 07539 527 051 https://www.mssociety.org.uk/near-me/branches/skipton-and-craven-branch


Yorkshire MESMAC

Social Support groups and 1-2-1 support for LGB& T living in North Yorkshire. Talk to a support worker about issues including sexual health, sexuality and coming out, HIV, STIs, gender identity, sex work, faith, risky behaviour and chem-sex. 

Visit www.mesmac.co.uk or call 01609 258 745


Leg Ulcer Clinic

A guide to your Tissue Viability


Directory of other support services available in Craven.

Making Space (Dementia Support Service) - 01535 609192

IAPT (Mental Health/ Psychological Therapy) - 01535 672672

Healthy Lifestyles Programme (Weight Management Course,Craven Leisure Centre) – 01756 792805

Grassington Helping Hands Scheme(transport service for health appointments) – 01756 752222

Cruse Bereavement Support (1-2-1 or group sessions) – 01756 796004

Foundation (Advice for homelessness, finance support & mental health) -01756 701110

Home Start (Supports Parents & Families) – 01535 633782

Home from Hospital Service - 07921 373723

Embsay Good Neighbours Scheme - 07544 004971

Living Well Team (Health & Wellbeing Support, Accessing Services)- 01609 780780

Carers Resource (Supports Carers) – 01756 700888

CAP (Debt Counselling) – 08003 280006

Citizens Advice Bureau (benefits, employment, tax ,legal rights and finance support)- 01756 701731

Friends of Airedale Hospital (Transport to Airedale)- 01535 294626

SCAD ( Disability Transport, Activities and Day Trip) – 01756 701005

Sight Airedale ( Sight impairment support) - 01535 602354

Food Bank – contact your GP Surgery to request a referral

Link Project – research, inform, listen, and help patients with mental health conditions.- 01274 770118

First Response - 24/7 support for people in craven experiencing a mental health crisis 01274 221181

The Sanctuary - Calm Safe Space for adults experiencing mental distress. Open 6pm-1am. Call 01274 730815

The Haven - An alternative space to A&E for people who are in mental distress and need support. Open 10-6pm 01274 221181

Mosaic - A support service for families whose lives have been affected by sexual abuse. Office open Mon- Thursday.  01274 734561

 



 
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