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Noticeboard

Patient Online Services - April 2016

Dyneley House Surgery has offered patients’ facilities to book appointments and order their repeat prescriptions ‘on-line’ since 2011.

From 1 April, we are able to offer patients the facility to view information from their medical record. 

Please ask at Reception about the process of registering to be able to access this facility.

NHS Friends & Family Test

We welcome your feedback and would be really pleased if you can spare a few minutes to complete the new NHS Friends & Family Test. You can find the survey in the 'Have your say' section on the homepage of the website.

Named Accountable GP

From the 1 April 2015, under the terms and conditions of the General Medical Services Contract, the Practice is required to allocate a named, accountable GP to all registered patients.

 

If you wish to know who your allocated GP is, or have a preference as to which GP you are allocated, please contact Reception.

 

These new arrangements do not prevent you making an appointment or seeing any GP at the Practice as patients have always been able to.

 

GP Earnings

From April 2016, all doctors’ practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients. 

The average pay for GPs working in Dyneley House Surgery in the last financial year was £67,250 before tax and National Insurance.  This is for 2 full time GPs, 8 part time GPs and 0 locum GPs who worked in the practice for more than six months.”

NHS England require that the net earnings of doctors engaged in the Practice are publicised and the required disclosure is shown above. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the Practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

Accessible Information Standard - Making Health & Social Care Information Accessible

The Accessible Information Standard will come into force from 31 July 2016 across health and social care in England. Our aim is to make sure disabled people have access to information that they can understand and any communication support they might need.

You can find out more by reading this guide in easy words and pictures. You can also watch a video in British Sign Language (BSL) or listen to an audio recording.

We are currently working towards the standard.  The first thing we need to do is identify those people with information and communication needs. Please help us to do this.

Let us know if you have a disability, impairment or sensory loss, and the kind of information and communication support that you need.

We will record this on your medical records.  This will help us to be prepared the next time you use our services. Please ask a member of the Practice Team if you need any further information or assistance.

Privacy Notice - The Practice's Commitment to Information Governance

How we use your information

 

This privacy notice explains why we as a Practice collect information about our patients and how we use that information.

 

Dyneley House Surgery manages patient information in accordance with existing laws and with guidance from organisations that govern the provision of healthcare in England such as the Department of Health and the General Medical Council.

 

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

 

  • Data Protection Act 1998
  • Human Rights Act 1998
  • Common Law Duty of Confidentiality
  • Health and Social Care Act 2012
  • NHS Codes of Confidentiality and Information Security

 

As data controllers, GPs have fair processing responsibilities under the Data Protection Act 1998. In practice, this means ensuring that your personal confidential data (PCD) is handled clearly and transparently, and in a reasonably expected way.

 

The Health and Social Care Act 2012 changed the way that personal confidential data is processed, therefore it is important that our patients are aware of and understand these changes, and that you have an opportunity to object and know how to do so.

 

The health care professionals who provide you with care maintain records about your health and any NHS treatment or care you have received (e.g. NHS Hospital Trust, GP Surgery, Walk-in clinic, etc.). These records help to provide you with the best possible healthcare.

 

NHS health records may be processed electronically, on paper or a mixture of both; a combination of working practices and technology are used to ensure that your information is kept confidential and secure. Records held by this GP practice may include the following information:

 

  • Details about you, such as address and next of kin
  • Any contact the practice has had with you, including appointments (emergency or scheduled), clinic visits, etc.
  • Notes and reports about your health
  • Details about treatment and care received
  • Results of investigations, such as laboratory tests, x-rays, etc.
  •  Relevant information from other health professionals, relatives or those who care for you

 

The practice collects and holds data for the sole purpose of providing healthcare services to our patients and we will ensure that the information is kept confidential. However, we can disclose personal information if:

  1. It is required by law
  2. You provide consent – either implicitly or for the sake of their own care, or explicitly for other purposes
  3. It is justified to be in the public interest

Some of this information will be held centrally and used for statistical purposes. Where we hold data centrally, we take strict and secure measures to ensure that individual patients cannot be identified.

 

Information may be used for clinical audit purposes to monitor the quality of service provided, and may be held centrally and used for statistical purposes. Where we do this we ensure that patient records cannot be identified.

 

Sometimes your information may be requested to be used for clinical research purposes – the practice will always endeavour to gain your consent before releasing the information.

 

Improvements in information technology are also making it possible for us to share data with other healthcare providers with the objective of providing you with better care.

 

Patients can choose to withdraw their consent to their data being used in this way. When the practice is about to participate in any new data-sharing scheme we will make patients aware by displaying prominent notices in the surgery and on our website at least four weeks before the scheme is due to start. We will also explain clearly what you have to do to ‘opt-out’ of each new scheme.

 

A patient can object to their personal information being shared with other health care providers but if this limits the treatment that you can receive then the doctor will explain this to you at the time.

Mobile Telephone

If you provide us with your mobile phone number we may use this to send you reminders about any appointments or other health screening information being carried out.

 

Practice Website & Cookie Policy

Like most websites, we use cookies and similar tools across our website to improve your experience and our website's performance. This page explains how we do that.

What are cookies?

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website to recognise your device the next time you visit.

 

Cookies do many things. For example they can help us to analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.

Certain cookies contain personal information. For example, if you click to "remember me" when logging in, a cookie will store your username. Most cookies won't collect information that identifies you. Instead, cookies will collect more general information such as how users arrive at and use our website, or a user's general location.

 

What cookies do we use?

We use Google Analytics cookies in order to evaluate your use of the website and compile reports for us on activity on the website. You can learn about Google Analytics cookies by visiting this site:

www.google.com/intl/en/policies/privacy/

 

Can you block our cookies?

Cookies help you to get the most from our website, so please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly.

 

How do I disable cookies?

All recent versions of popular browsers give you a level of control over cookies. You can find out how to control cookies in your browser by visiting this site: www.aboutcookies.org.uk Our website uses cookies to optimise your experience. The ‘Remember my details’ feature on our online prescription form uses first party cookies on your computer to store your information. This information is only used to remember your details and is never passed to any third party (cookies must be enabled for this to work).

 

Using this feature means that you agree to the use of cookies as required by the EU Data Protection Directive 95/46/EC. You have the option to decline the use of cookies on your first visit to the website.

 

Risk Stratification

Risk stratification is a process for identifying and managing patients who are at high risk of requiring emergency or urgent care. Typically this is because patients have a long term condition such as COPD, cancer or other medical condition at risk of sudden worsening. NHS England (the national Commissioning Board) encourages GPs to use risk stratification tools as part of their local strategies for supporting patients with long-term conditions and to provide care plans and planned care with the aim to prevent avoidable admissions or other emergency care.

 

Information about you is collected from a number of sources including NHS Trusts and from this GP practice. A risk score is then arrived at through an analysis of your de-identified information using software provided by Dr Foster as the data processor and is provided back in an identifiable form to your GP or member of your care team as data controller.

 

Risk stratification enables your GP to focus on preventing ill health and not just the treatment of sickness. If necessary your GP may be able to offer you additional services.

 

Please note that you have the right to opt out of Risk Stratification.

 

Should you have any concerns about how your information is managed, or wish to opt out of any data collection at the practice, please contact the practice, or your healthcare professional to discuss how the disclosure of your personal information can be limited.

Patients have the right to change their minds and reverse a previous decision. Please contact the practice, if you change your mind regarding any previous choice.

 

Invoice Validation

If you have received treatment within the NHS your personal information may be shared within a strictly monitored, secure and confidential environment in order to determine which Clinical Commissioning Group should pay for the treatment or procedure you have received.

 

Information such as your name, address and date of treatment may be passed on to enable the billing process - these details are held in a secure environment and kept confidential. This information will only be used to validate invoices, and will not be shared for any further commissioning purposes.

 

How do we maintain the confidentiality of your records?

We are committed to protecting your privacy and will only use information collected lawfully in accordance with the Data Protection Act 1998 (which is overseen by the Information Commissioner’s Office), Human Rights Act, the Common Law Duty of Confidentiality, and the NHS Codes of Confidentiality and Security. Every staff member who works for an NHS organisation has a legal obligation to maintain the confidentiality of patient information.

 

All of our staff, contractors and committee members receive appropriate and regular training to ensure they are aware of their personal responsibilities and have legal and contractual obligations to uphold confidentiality, enforceable through disciplinary procedures. Only a limited number of authorised staff have access to personal information where it is appropriate to their role and is strictly on a need-to-know basis.

 

We maintain our duty of confidentiality to you at all times. We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), or where the law requires information to be passed on.

 

Who are our partner organisations?

We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations:

  • NHS Trusts
  • Specialist Trusts
  • Independent Contractors such as dentists, opticians, pharmacists
  • Private Sector Providers
  • Voluntary Sector Providers
  • Ambulance Trusts
  • Clinical Commissioning Groups
  • Social Care Services
  • Local Authorities
  • Education Services
  • Fire and Rescue Services
  • Police
  • Prescription Pricing Authority
  • Care Quality Commission
  • Department of Work and Pensions
  • Coroner’s Office
  • NHS Digital
  • Primary Care Support England
  • Solicitors and insurance companies.
  • Other ‘data processors’ which you will be informed of.

Access to personal information

 

You have a right under the Data Protection Act 1998 to access/view information the practice holds about you, and to have it amended or removed should it be inaccurate. This is known as ‘the right of subject access’. If we do hold information about you we will:

 

  • give you a description of it
  • tell you why we are holding it
  • tell you who it could be disclosed to
  • let you have a copy of the information in an intelligible form

 

If you would like to make a ‘subject access request’, please contact the practice manager in writing. There may be a charge for this service. Any changes to this notice will be published on our website and on the practice notice board.

 

The practice is registered as a data controller under the Data Protection Act 1998. The registration number is Z5461251 and can be viewed online in the public register at http://www.ico.gov.uk/

 

Change of Details

It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.

 

Notification

The Data Protection Act 1998 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information. This information is publicly available on the Information Commissioners Office website www.ico.org.uk. The practice is registered with the Information Commissioners Office (ICO).

 

Who is the Data Controller?

The Data Controller, responsible for keeping your information secure and confidential is Dyneley House Surgery. Any changes to this notice will be published on our website and displayed in prominent notices in the surgery.

 

The Partnership is registered as a data controller under the Data Protection Act 1998 Z5461251. Our registration can be viewed on-line in the public register at www.ico.gov.uk

 

Further information

Further information about the way in which the NHS uses personal information and your rights in that respect can be found in:

 

 

An independent review of information about patients is shared across the health and care system led by Dame Fiona Caldicott was conducted in 2012. The report, Information: To share or not to share? The Information Governance Review, be found at: https://www.gov.uk/government/publications/the-information-governance-review

 

NHS England – Better Data, Informed Commissioning, Driving Improved Outcomes: Clinical Data Sets provides further information about the data flowing within the NHS to support commissioning.

 

Please visit the NHS Digital website for further information about their work. Information about their responsibility for collecting data from across the health and social care system can be found.

 

The Information Commissioner’s Office is the Regulator for the Data Protection Act 1998 and offer independent advice and guidance on the law and personal data, including your rights and how to access your personal information. For further information please visit the www.ico.gov.uk

Latest News

Extended Access Service

Introduction

From 1 October 2018, Dyneley House Surgery doctors will be offering a GP Extended Access Service, along with other local practices at the Addingham Medical Centre. 

This service will mean that patients will be offered an opportunity to attend an appointment with a GP or an Advanced Nurse Practitioner, Monday to Friday after 6.30 pm until 8.00 pm and Saturday and Sunday between 9.00 am and 11.00. These appointments are available by contacting the Practice in the usual way.  Only ‘routine’ appointments are available rather than appointments for ongoing issues.

As GPs and Nurse Practitioners from several practices will be delivering the Extended Access Service, your appointment may not be with a GP from Dyneley House Surgery.

Consent to Share

To use this service, you will be asked for your consent to share your medical record with the Extended Access Service.  Without this consent you will not be able to be seen in the Extended Access Service as the clinician would not have access to your medical records.  When you are offered an appointment, receptionists will explain what this means and why it is necessary.

Please see the attachment for further information on consent to share medical records.

ConsenttoShareInformationforExt.Access25Sep18

Other locations where the Extended Access Service is available

Addingham Medical Centre, 151a Main Street, Addingham, Ilkley, LS29 0LZ

Silsden and Steeton Medical Practice, Elliott Street, Silsden, Keighley, BD20 0DG

Fisher Medical Practice, Coach Street, Skipton, BD23 1EU

Townhead Surgery, Settle, Townhead, Settle, BD24 9JA

Do you need a Flu Vaccine?

Flu vaccination is available every year on the NHS to help protect adults and children at risk of flu and its complications.

Flu can be unpleasant, but if you are otherwise healthy it will usually clear up on its own within a week.

However, flu can be more severe in certain people, such as:

  • anyone aged 65 and over
  • pregnant women
  • children and adults with an underlying health condition (such as long-term heart or respiratory disease)
  • children and adults with weakened immune systems

Anyone in these risk groups is more likely to develop potentially serious complications of flu, such as pneumonia (a lung infection), so it's recommended that they have a flu vaccine every year to help protect them. Please ask the Receptionist for more information.

Over the Counter Medicines

Reducing prescribing of over-the-counter medicines

NHS Bradford District and Craven CCGs have agreed to adopt NHS England’s guidance on reducing prescribing of over the counter medicines.

 

This means that if you have a minor condition that can be easily treated with medicines that are available to buy, your GP may ask you to buy the medicine rather than issue a prescription. 

 

There are 35 minor, short-term health conditions, for further information click here

Recruiting new members for Virtual Patient Reference Group- please email our Chair Person Barry Rogers on barry.rogers@hotmail.co.uk for further details.
Open Patient Meeting - If you have an interest in your community and the development of the local healthcare services, why not join our meeting? We next meet on 19th September 6:30-7:30pm at Dyneley Barn.

New Type 2 Diabetes Short Course- Starts Tuesday 14th August 10-12noon at Dyneley Barn. Call team on 01535 294852 to book your place.

New LGBTQ+ Group Launching. A monthly support group to help LGBTQ+ people achieve and maintain Positive Mental Health in a safe, confidential, supportive environment. Meet at Dyneley Barn on 4th Wednesday every month 6-8pm.

New Osteoporosis Education Programme Launching

Next talk will take place on Thursday 30th August 10:30- 11:30am at Dyneley Barn.

Improving access for patients: evening and weekend appointments now available

Patients who are registered at Dyneley House Surgery can now book an appointment to see a GP or nurse on a Wednesday evening (after 6.30pm) or on a Saturday morning. Talk to the practice receptionist to find out more or book an appointment.

Stay Well This Winter

Keep warm, check your medicine cabinet and if eligible, have a flu jab. For more information on how to stay well this winter, visit this NHS website: http://www.bdct.nhs.uk/wp-content/uploads/2017/11/Compressed-Final-version-158021-NHS-Stay-Warm-This-Winter-A5-Leaflet-ENGLISH-P5-min.pdf 

Practice Newsletter - Autumn Edition

The Autumn edition of the Practice newsletter is now available from our waiting rooms and the Practice website www.dyneleyhousesurgery.co.uk. Please let a member of our Reception team know if you would like to subscribe to our newsletter which is published quarterly. Thanks.

New Carers Clinic

Carers can now book appointments with Carers Resource at Dyneley House Surgery. A carer is someone who, without payment, provides help and support to a friend, neighbour or relative who could not manage otherwise because of frailty, illness or disability. They may even be juggling paid work with caring responsibilities at home.

Carers have a tough job – it can mean unrelenting pressure, little chance to relax and a lot of worry. The system is complicated, and the issue is hidden. The Carers Resource Charity provide support for carers, no matter what their age, race, religion or needs. For more information, call Carers Resource on 01756 700888  

New Dementia Advice Clinic

Do you or a loved one have dementia? Are you worried about your memory? Patients can now book an appointment at our new Dementia Advice Clinic at Dyneley House Surgery ( please contact a member of the Reception Team on 01756 799811) . For more information about the project or local support for people with dementia and their carers, contact the Alzheimer's Society Ripon, Harrogate and Craven on 01423 813464

Dyneley House Surgery Awarded 'Outstanding' Rating following CQC Inspection - September 2016

 

Dyneley House Surgery in Skipton has been rated ‘outstanding’ by the Care Quality Commission (CQC) – making it one of the best GP practices in the country.

The GP practice, part of NHS Airedale, Wharfedale and Craven Clinical Commissioning Group (CCG), is one of the latest GP practices to achieve the top rating in the CQC’s primary care inspection programme.

 

Antony Radley, Practice Manager at Dyneley House Surgery in Skipton, said: “We believe that by working as a team with a shared vision, we can really make a difference for our patients.

“Our partners and staff work extremely hard to provide high quality care and services to all our patients and their dedication is paramount in achieving this rating.

“We would like to thank our Patient Participation Group, patients and our partners from voluntary and community services who have actively engaged with us and supported our education programmes to help us deliver better health outcomes for all our patients.”

 

Dr Colin Renwick, Clinical Chair of NHS Airedale, Wharfedale and Craven CCG, said: “This is a fantastic achievement for the practice and is a reflection of its commitment to providing excellent services for its patients.

“I know that the staff work very hard and everyone at the practice has a real passion for engaging with the local communities to ensure their health needs are met.

“Everybody at the practice really deserves to be recognised as ‘outstanding’ and should be very proud of this rating by the CQC.”

 

Professor Steve Field, Chief Inspector of General Practice, said:The GPs and staff at Dyneley House Surgery have demonstrated a real commitment to their patients and I am delighted to highlight the exceptional service they are providing.”

 

Under the CQC's new programme of inspections, all GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.   

   

Patient Information (easy read leaflets)

Easy read leaflets are available in the main corridor for patients with a learning disability, or a sensory impairment.  

Practice Booklet

The latest edition of our Practice Booklet is now available at the Surgery or via the 'Practice Booklet' tab (no.2), under 'Further Information' on the Practice website.

 

 

 

Health News from the BBC and the NHS

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