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Patient Online Services - April 2016

Dyneley House Surgery has offered patients’ facilities to book appointments and order their repeat prescriptions ‘on-line’ since 2011.

From 1 April, we are able to offer patients the facility to view information from their medical record. 

Please ask at Reception about the process of registering to be able to access this facility.

NHS Friends & Family Test

We welcome your feedback and would be really pleased if you can spare a few minutes to complete the new NHS Friends & Family Test. You can find the survey in the 'Have your say' section on the homepage of the website.

Named Accountable GP

From the 1 April 2015, under the terms and conditions of the General Medical Services Contract, the Practice is required to allocate a named, accountable GP to all registered patients.


If you wish to know who your allocated GP is, or have a preference as to which GP you are allocated, please contact Reception.


These new arrangements do not prevent you making an appointment or seeing any GP at the Practice as patients have always been able to.


GP Earnings

From April 2016, all doctors’ practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients. 

The average pay for GPs working in Dyneley House Surgery in the last financial year was £67,250 before tax and National Insurance.  This is for 2 full time GPs, 8 part time GPs and 0 locum GPs who worked in the practice for more than six months.”

NHS England require that the net earnings of doctors engaged in the Practice are publicised and the required disclosure is shown above. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the Practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

Accessible Information Standard - Making Health & Social Care Information Accessible

The Accessible Information Standard will come into force from 31 July 2016 across health and social care in England. Our aim is to make sure disabled people have access to information that they can understand and any communication support they might need.

You can find out more by reading this guide in easy words and pictures. You can also watch a video in British Sign Language (BSL) or listen to an audio recording.

We are currently working towards the standard.  The first thing we need to do is identify those people with information and communication needs. Please help us to do this.

Let us know if you have a disability, impairment or sensory loss, and the kind of information and communication support that you need.

We will record this on your medical records.  This will help us to be prepared the next time you use our services. Please ask a member of the Practice Team if you need any further information or assistance.

Privacy Notice - The Practice's Commitment to Information Governance

Please refer to the Practice's 'privacy notices' for adults and children in the GDPR 'tab' on our website.



Latest News

GP Park run Take over - Saturday 13th April

Staff at Dyneley House Surgery will be marshalling for the Skipton Park Run event. Patients are encouraged to support the event, running/ walking the 5km route around the beautiful Aireville Park. Race starts at 9am. For more information visit: 

Practice Closed for Training - Wednesday 10 April

The Practice will close for training on Wednesday 10 April at 13:00 and will reopen at 18:00 for evening surgery (for pre-booked appointments) and for 'drop off' and collection of prescriptions.

If you require medical assistance whilst the Practice is closed, please dial '111'. If you have a medical emergency, dial '999'. Thank you.

Gr8 Minds Counselling and Social Prescribing Service for Children

New mental health services now available for Patients. Visit the family health tab for more details or click on this link :

Free Type 2 Diabetes Sessions for Patients

Taking place at Dyneley Barn. Book on to one of two sessions: Saturday 16th February  - 9:45 - 12:00 or Tuesday 5th March  – 2:00 - 4:15. Bookings taken by Airedale Hospital (01535 294290)

Friends and Family Survey

We would like to encourage all patients to give feedback on their experiences of care and treatment so that the information can be used to drive continuous improvements and better address people’s needs. 

Complete online

Blood Pressure, Weight and BMI Monitoring

We are encouraging all Patients to arrive 10minutes prior to their appointments so their Blood Pressure , Weight and Body Mass Index can be monitored. This will take place in the new Healthy Lifestyle Room, next to the Reception desk. The results will be discussed with the Health Care Professional. This is an opportunity to ask questions about your diet, fitness levels, and general lifestyle.

Care Navigation

The right care from the right person, first time

When you ring to book an appointment, you might notice our reception team will ask you for a brief outline of how we can help you. This is because we have introduced something called Care Navigation. It means our reception team has been trained to ensure they can help you to find the best service for your needs, so you can receive the right care more quickly. Anything you share with our team will be kept confidential. Through this specialist training, our team will be able to direct you to the most appropriate clinician or service for your needs. Our reception team will never offer clinical advice. Instead, this new way of working is about offering you the choice to see more appropriate professionals in our practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see a GP at all.

You can find out more about Care Navigation by taking a look at our frequently asked questions, by picking up a leaflet or by speaking to a member of our practice team.


Care Navigation Leaflet

Extended Access Service

From October 2018, Dyneley House Surgery doctors will be offering a GP Extended Access Service, along with other local practices at the Addingham Medical Centre. 

This service will mean that patients will be offered an opportunity to attend an appointment with a GP or an Advanced Nurse Practitioner, Monday to Friday after 6.30 pm until 8.00 pm and Saturday and Sunday between 9.00 am and 11.00. These appointments are available by contacting the Practice in the usual way.  Only ‘routine’ appointments are available rather than appointments for ongoing issues.

As GPs and Nurse Practitioners from several practices will be delivering the Extended Access Service, your appointment may not be with a GP from Dyneley House Surgery.

Consent to Share

To use this service, you will be asked for your consent to share your medical record with the Extended Access Service.  Without this consent you will not be able to be seen in the Extended Access Service as the clinician would not have access to your medical records.  When you are offered an appointment, receptionists will explain what this means and why it is necessary.

Please see the attachment for further information on consent to share medical records.


Other locations where the Extended Access Service is available

Addingham Medical Centre, 151a Main Street, Addingham, Ilkley, LS29 0LZ

Silsden and Steeton Medical Practice, Elliott Street, Silsden, Keighley, BD20 0DG

Fisher Medical Practice, Coach Street, Skipton, BD23 1EU

Townhead Surgery, Settle, Townhead, Settle, BD24 9JA

Winter Weather

Patients are asked to take extra care when visiting the Practice during the bad weather as sometimes surfaces can be slippery.

Over the Counter Medicines

Reducing prescribing of over-the-counter medicines

NHS Bradford District and Craven CCGs have agreed to adopt NHS England’s guidance on reducing prescribing of over the counter medicines.


This means that if you have a minor condition that can be easily treated with medicines that are available to buy, your GP may ask you to buy the medicine rather than issue a prescription. 


There are 35 minor, short-term health conditions, for further information click here

Recruiting new members for Virtual Patient Reference Group

please email our Chair Person Barry Rogers on for further details.

Improving access for patients: evening and weekend appointments now available

Patients who are registered at Dyneley House Surgery can now book an appointment to see a GP or nurse on a Wednesday evening (after 6.30pm) or on a Saturday morning. Talk to the practice receptionist to find out more or book an appointment.

Stay Well This Winter

Keep warm, check your medicine cabinet and if eligible, have a flu jab. For more information on how to stay well this winter, visit this NHS website: 

Practice Newsletter - Winter Edition

The Winter edition of the Practice newsletter is now available from our waiting rooms and the Practice website Please let a member of our Reception team know if you would like to subscribe to our newsletter which is published quarterly. Thanks.

New Carers Clinic

Carers can now book appointments with Carers Resource at Dyneley House Surgery. A carer is someone who, without payment, provides help and support to a friend, neighbour or relative who could not manage otherwise because of frailty, illness or disability. They may even be juggling paid work with caring responsibilities at home.

Carers have a tough job – it can mean unrelenting pressure, little chance to relax and a lot of worry. The system is complicated, and the issue is hidden. The Carers Resource Charity provide support for carers, no matter what their age, race, religion or needs. For more information, call Carers Resource on 01756 700888  

New Dementia Advice Clinic

Do you or a loved one have dementia? Are you worried about your memory? Patients can now book an appointment at our new Dementia Advice Clinic at Dyneley House Surgery ( please contact a member of the Reception Team on 01756 799811) . For more information about the project or local support for people with dementia and their carers, contact the Alzheimer's Society Ripon, Harrogate and Craven on 01423 813464

Dyneley House Surgery Awarded 'Outstanding' Rating following CQC Inspection - September 2016


Dyneley House Surgery in Skipton has been rated ‘outstanding’ by the Care Quality Commission (CQC) – making it one of the best GP practices in the country.

The GP practice, part of NHS Airedale, Wharfedale and Craven Clinical Commissioning Group (CCG), is one of the latest GP practices to achieve the top rating in the CQC’s primary care inspection programme.


Antony Radley, Practice Manager at Dyneley House Surgery in Skipton, said: “We believe that by working as a team with a shared vision, we can really make a difference for our patients.

“Our partners and staff work extremely hard to provide high quality care and services to all our patients and their dedication is paramount in achieving this rating.

“We would like to thank our Patient Participation Group, patients and our partners from voluntary and community services who have actively engaged with us and supported our education programmes to help us deliver better health outcomes for all our patients.”


Dr Colin Renwick, Clinical Chair of NHS Airedale, Wharfedale and Craven CCG, said: “This is a fantastic achievement for the practice and is a reflection of its commitment to providing excellent services for its patients.

“I know that the staff work very hard and everyone at the practice has a real passion for engaging with the local communities to ensure their health needs are met.

“Everybody at the practice really deserves to be recognised as ‘outstanding’ and should be very proud of this rating by the CQC.”


Professor Steve Field, Chief Inspector of General Practice, said:The GPs and staff at Dyneley House Surgery have demonstrated a real commitment to their patients and I am delighted to highlight the exceptional service they are providing.”


Under the CQC's new programme of inspections, all GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.   


Patient Information (easy read leaflets)

Easy read leaflets are available in the main corridor for patients with a learning disability, or a sensory impairment.  

Practice Booklet

The latest edition of our Practice Booklet is now available at the Surgery or via the 'Practice Booklet' tab (no.2), under 'Further Information' on the Practice website.


Health News from the BBC and the NHS

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