Dyneley House Patient Participation Group
“The Patient’s Voice”
Providing an opportunity for you to have your say in how your doctors and nurses develop and improve the service they offer you.
What is a Patient Participation Group?
Patients working with a practice to:
- Contribute to the continuous improvement of services
- Foster improved communication between the practice and its patients
- Help patients to take more responsibility for their health
- Provide practical support and help to implement change
What is the Dyneley House Group?
The Dyneley House Patient Participation Group (“PPG”) comprises:
a number of patients, all volunteers including;
PPG Chair - Barry Rogers
PPG Secretary - Mary Jenkins
the Practice Manager;
a GP partner;
the Nurse Team Leader;
What Does the Group do?
The Group meets regularly in order to discuss how we can improve the services provided by the Practice. We will be producing a newsletter to keep you informed of developments and changes. For example the Group is currently working with the Practice to arrange a 'health & well-being' day in the autumn. We will also provide a means of feeding back your comments, concerns and suggestions to the practice management.
What the Group Cannot Do
We cannot handle complaints. Also we do not have access to confidential patient information.
How Can You Help?
We need your ideas about what we can do to help you and how the Group should move forward. Please contact us using the‘contact us’ tab with your ideas/thoughts/opinions or if you're interested in joining the Group.
How Can You Contact Us?
If you have ideas or comments you would like to pass on please contact us using the ‘contact us’ tab above or by post using the box in the Surgery. Please mark you correspondence for either the Chair, Barry Rogers or Secretary, Mary Jenkins.
Patient Reference Group
At Dyneley House, we want to find out how we can improve our service and how patients perceive our surgery and staff. To help us with this, we have set up a virtual Patient Reference Group so that you can have your say.
Now and again, Members of this Reference Group will be asked some questions, such as what you think of the quality of the care or service you received. We will contact you via email or post and keep our surveys brief so that it shouldn’t take too much of your time.
If you would like us to contact you occasionally by email or post, please email our Chair, Barry Rogers on firstname.lastname@example.org