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Noticeboard

Patient Online Services - April 2016

Dyneley House Surgery has offered patients’ facilities to book appointments and order their repeat prescriptions ‘on-line’ since 2011.

From 1 April, we are able to offer patients the facility to view information from their medical record. 

Please ask at Reception about the process of registering to be able to access this facility.

NHS Friends & Family Test

We welcome your feedback and would be really pleased if you can spare a few minutes to complete the new NHS Friends & Family Test. You can find the survey in the 'Have your say' section on the homepage of the website.

Named Accountable GP

From the 1 April 2015, under the terms and conditions of the General Medical Services Contract, the Practice is required to allocate a named, accountable GP to all registered patients.

 

If you wish to know who your allocated GP is, or have a preference as to which GP you are allocated, please contact Reception.

 

These new arrangements do not prevent you making an appointment or seeing any GP at the Practice as patients have always been able to.

 

GP Earnings

From April 2016, all doctors’ practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients. 

The average pay for GPs working in Dyneley House Surgery in the last financial year was £70,695 before tax and National Insurance.  This is for 2 full time GPs, 7 part time GPs and 0 locum GPs who worked in the practice for more than six months.”

NHS England require that the net earnings of doctors engaged in the Practice are publicised and the required disclosure is shown above. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the Practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

Accessible Information Standard - Making Health & Social Care Information Accessible

The Accessible Information Standard will come into force from 31 July 2016 across health and social care in England. Our aim is to make sure disabled people have access to information that they can understand and any communication support they might need.

You can find out more by reading this guide in easy words and pictures. You can also watch a video in British Sign Language (BSL) or listen to an audio recording.

We are currently working towards the standard.  The first thing we need to do is identify those people with information and communication needs. Please help us to do this.

Let us know if you have a disability, impairment or sensory loss, and the kind of information and communication support that you need.

We will record this on your medical records.  This will help us to be prepared the next time you use our services. Please ask a member of the Practice Team if you need any further information or assistance.

How We Use Your Personal Information

This Privacy Notice explains why GP practices collect information about you and how that information may be used.

 

Health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. NHS Trust, GP Surgery, Walk-in clinic, etc.). These records are used to help to provide you with the best possible healthcare.

 

NHS health care records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Records this GP Practice hold about you may include the following information;

 

  • Details about you, such as your name, address, carers, legal representatives and  emergency contact details
  • Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc.
  • Notes and reports about your health
  • Details about your treatment and care
  • Results of investigations such as laboratory tests, x-rays, etc.
  • Relevant information from other health professionals, relatives or those who care for you

 

To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information may be used within the GP practice for clinical audit to monitor the quality of the service provided.

Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified.

Sometimes your information may be requested to be used for research purposes – the Surgery will always gain your consent before releasing the information for this purpose.

 

Risk Stratification

 

Risk stratification data tools are increasingly being used in the NHS to help determine a person’s risk of suffering a particular condition, preventing an unplanned or (re)admission and identifying a need for preventive intervention.

 

Information about you is collected from a number of sources including NHS Trusts and from this GP Practice. A risk score is then arrived at through an analysis of your de-identified information using software managed by EMBED Health Consortium and is only provided back to your GP as data controller in an identifiable form.

 

Risk stratification enables your GP to focus on preventing ill health and not just the treatment of sickness. If necessary your GP may be able to offer you additional services.

Please note that you have the right to opt out of your data being used in this way.

 

Medicines Management

 

The Practice may conduct Medicines Management Reviews of medications prescribed to its patients. This service performs a review of prescribed medications to ensure patients receive the most appropriate, up to date and cost effective treatments. This service is provided to practices within North Yorkshire through Harrogate and Rural District Clinical Commissioning Group.

 

The care.data programme – collecting information for the health of the nation

How do we Maintain the Confidentiality of your Records?

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

 

  • Data Protection Act 1998 and General Data Protection Regulation 2016
  • Human Rights Act 1998
  • Common Law Duty of Confidentiality
  • Health and Social Care Act 2012
  • NHS Codes of Confidentiality, Information Security and Records Management
  • Information: To Share or Not to Share Review

 

Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential.

 

We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and / or in accordance with the new information sharing principle following Dame Fiona Caldicott’s information sharing review (Information to share or not to share) where “The duty to share information can be as important as the duty to protect patient confidentiality.” This means that health and social care professionals should have the confidence to share information in the best interests of their patients within the framework set out by the Caldicott principles. They should be supported by the policies of their employers, regulators and professional bodies.

 

Who are our Partner Organisations?

We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations;

  • NHS Trusts / Foundation Trusts
  • GP’s
  • NHS Commissioning Support Units
  • Independent Contractors such as dentists
  • Opticians
  • Pharmacists
  • Private Sector Providers
  • Voluntary Sector Providers
  • Ambulance Trusts
  • Clinical Commissioning Groups
  • Social Care Services
  • Health and Social Care Information Centre (HSCIC)
  • Local Authorities
  • Education Services
  • Fire and Rescue Services
  • Police & Judicial Services
  • Voluntary Sector Providers
  • Private Sector Providers
  • Other ‘data processors’ (which you will be informed of)

You will be informed who your data will be shared with and in some cases asked for explicit consent for this happen when this is required.

 

We may also use external companies to process personal information, such as for archiving purposes. These companies are bound by contractual agreements to ensure information is kept confidential and secure.

 

Access to Personal Information

You have a right under the Data Protection Act 1998 to request access to view or to obtain copies of what information the Surgery holds about you and to have it amended should it be inaccurate. In order to request this, you need to do the following:

 

  • Your request must be made in writing to the GP – for information from the hospital you should write direct to them
  • There may be a charge to have a printed copy of the information held about you
  • We are required to respond to you within 40 days
  • You will need to give adequate information (for example full name, address, date of birth, NHS number and details of your request) so that your identity can be verified and your records located

 

Objections / Complaints

 

Should you have any concerns about how your information is managed at the GP, please contact the GP Practice Manager. If you are still unhappy following a review by the GP practice, you can then complain to the Information Commissioners Office (ICO) via their website (www.ico.gov.uk).

 

If you are happy for your data to be extracted and used for the purposes described in this privacy notice then you do not need to do anything. If you have any concerns about how your data is shared then please contact the practice.

 

Cookies

 

The Practice website (www.dyneleyhousesurgery.co.uk) uses cookies to function correctly.

 

You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

 

Change of Details

 

It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.

 

Notification

 

The Data Protection Act 1998 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information.

This information is publicly available on the Information Commissioners Office website www.ico.org.uk

The practice is registered with the Information Commissioners Office (ICO).

 

Who is the Data Controller?

 

The Data Controller, responsible for keeping your information secure and confidential is:

 

Dyneley House Surgery

 

Complaints

 

Should you have any concerns about how your information is managed by the Practice please contact the Practice Manager at the following address:

 

Dyneley House Surgery

Newmarket Street

Skipton

North Yorkshire

BD23 3PQ

 

If you are still unhappy following a review by the Practice you can then complain to the Information Commissioners Office (ICO). www.ico.org.uk, casework@ico.org.uk, telephone: 0303 123 1113 (local rate) or 01625 54

Dignity & Respect

Dyneley House Surgery is committed to promoting an environment which provides for the support and ongoing well-being of patients.

 The Practice’s Dignity and Respect Policy is based on the principles of excellent staff management and ethical behaviour which underpins the practice’s values in providing patients withan environment centred upon self-respect, tolerance and support.

This Dignity and Respect Policy applies to all patients at the Practice. All staff members, including agency workers, are expected to comply with the requirements of this policy.

This Dignity and Respect Policy enables the Practice Manager and GP partners to be both proactive and reactive with regard to situations that could compromise a patient’s dignity.

The policy aims to give support to all persons connected with a suspected breach of the practice’s rules (this includes the complainant and the respondent) and explains the practice’s response to all such complaints.

 All staff members have a personal and legal responsibility to comply with this policy on practice premises or inother locations relating to DyneleyHouse Surgery.

The Practice Manager and GP partners have a responsibility to ensure that all complaints are fully investigated in accordance with the practice complaints procedure, and to ensure that all staff members, both permanent or temporary, are made aware of this policy.

The Practice also follows the guidelines suggested in the revised version of the GMC document “Raising and acting on concerns about patient safety”, effective 12 March 2012, a copy of which can be downloaded here:

http://www.gmc-uk.org/Raising_and_acting_on_concerns_about_patient_safety_FINAL.pdf_47223556.pdf

 

Scope

This policy is intended to provide a framework to promote dignity and respect within Dyneley House Surgery based on the following standards:

Ensure that patients are treated with dignityand respect at all times;

Support a working environment based on principles of self respect, tolerance and support;

Ensure that particular attention is paid to treating patients with dignity and respect where any form of abuse has occurred

Continuously promote good relations to the benefit of all;

Respect and value diversity and contrasting opinion;

Facilitate a culture whereby patients feel confident to report suspected breaches of this policy, and to believe appropriate action will be taken against perpetrators where necessary.

Policy

General

 A notice will be displayed in reception offering the provision of a private discussion with a receptionist, if required.

A notice will be displayed in reception to offer the facility of a private chaperone during consultations, if required.

A notice will be displayed in reception stating that guide dogs are permitted in all parts of the building.

A hearing loop must be installed and operational at all times, and staff members trained in its use.

Patients will be addressed by their preferred title (e.g. Mr, Mrs Ms).

During staff work-related conversations, patients will be referred to with respect and the subject matter discussed confidentially, regardless of where the discussion takes place in the practice.

The Practice will not under any circumstances,stereotype patients based on pre-formed, perceived opinions.

Conversations about patients must not take place with other staff members outside the practice at any time.

Conversations about patients must never take place between staff members and non-staff members.

 

During Consultations

 

 Patients will be allowed to choose whether they see a male or female clinician, where available. Where their first choice is not readily available, they may wait until their chosen clinician becomes available. For urgent cases, patients will be encouraged to see a clinician appropriate to ensure that 'best and prompt care' is undertaken.

 A chaperone will normally be available where an examination is to take place, if necessary.

 Patients whose first language is not English may have a family member or friend present to interpret or assist.

Where an intimate examination is considered necessary for a patient with difficulty in understanding due to issues such as English not being their first language, consent or cultural issues, it is recommended that a chaperone, family member or carer should be present.

Patients who have difficulty in undressing will normally be offered the services of a same gender staff member to assist.

Patients will only be requested to remove the minimum amount of clothing necessary for the examination.

Patients will normally be able to dress and undress privately in a separate room. Where a separate room is not available, a screen will be provided in the treatment room. Patients using this facility will be requested to advise the clinician when they are ready to be seen.

Areas used by patients for dressing / undressing will be secure from interruption or from being overlooked (i.e. no unlocked door to any other room or passageway that is not occupied by the clinician taking the consultation).

The area used for dressing / undressing will be equipped with clothes hangers or pegs and will have a chair with arms at asuitable height and design for the patient to use.

 A clean, single-use sheet, covering or gown will be available and used for each examination and changed after each patient. 

Washing facilities will be offered to anypatient, if required.

 Under no circumstances are staff to enter a closed consultation room or treatment room without knocking and receiving permission to enter from the clinician conducting the consultation.

 Patients will be given as much time and privacy as is required to take on-board any 'bad news' given by a GP. Where possible,clinical staff will anticipate this need and leave sufficient time betweenappointments, as necessary.

 Patients will be given adequate time and privacy for the provision of any required samples on the premises without feeling anytime pressures or other constraints.

 Patients' 'personal space' should not be compromised where at all possible.

 Clinical staff will be sensitive to patient needs and will ensure patients are comfortable in complying with any requests during the consultation.

 Communication between clinicians and patients will be personalised to each individual patient, taking into account any disability or difficulty they may have.

 Clinicians conducting a consultation in a patient’s home will be sensitive to the location, surroundings and any other persons present who could potentially overhear matters discussed.

 

Post-Consultations

Clinicians and staff will respect the dignity of patients and will not discuss issues arising from the above procedures unless in a confidential clinical setting appropriate to the care of the patient.

Clinicians and staff will continue to be respectfulof the patient, even when the patient is not there.

 

 

 
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