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Noticeboard

Patient Online Services - April 2016

Dyneley House Surgery has offered patients’ facilities to book appointments and order their repeat prescriptions ‘on-line’ since 2011.

From 1 April, we are able to offer patients the facility to view information from their medical record. 

Please ask at Reception about the process of registering to be able to access this facility.

NHS Friends & Family Test

We welcome your feedback and would be really pleased if you can spare a few minutes to complete the new NHS Friends & Family Test. You can find the survey in the 'Have your say' section on the homepage of the website.

Named Accountable GP

From the 1 April 2015, under the terms and conditions of the General Medical Services Contract, the Practice is required to allocate a named, accountable GP to all registered patients.

 

If you wish to know who your allocated GP is, or have a preference as to which GP you are allocated, please contact Reception.

 

These new arrangements do not prevent you making an appointment or seeing any GP at the Practice as patients have always been able to.

 

GP Earnings

From April 2016, all doctors’ practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients. 

The average pay for GPs working in Dyneley House Surgery in the last financial year was £67,250 before tax and National Insurance.  This is for 2 full time GPs, 8 part time GPs and 0 locum GPs who worked in the practice for more than six months.”

NHS England require that the net earnings of doctors engaged in the Practice are publicised and the required disclosure is shown above. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the Practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

Accessible Information Standard - Making Health & Social Care Information Accessible

The Accessible Information Standard will come into force from 31 July 2016 across health and social care in England. Our aim is to make sure disabled people have access to information that they can understand and any communication support they might need.

You can find out more by reading this guide in easy words and pictures. You can also watch a video in British Sign Language (BSL) or listen to an audio recording.

We are currently working towards the standard.  The first thing we need to do is identify those people with information and communication needs. Please help us to do this.

Let us know if you have a disability, impairment or sensory loss, and the kind of information and communication support that you need.

We will record this on your medical records.  This will help us to be prepared the next time you use our services. Please ask a member of the Practice Team if you need any further information or assistance.

Coronavirus (COVID-19) Pandemic and Your Information

The ICO recognises the unprecedented challenges the NHS and other health professionals are facing during the Coronavirus (COVID-19) pandemic.

The ICO also recognise that 'Public bodies may require additional collection and sharing of personal data to protect against serious threats to public health.' The Government have also taken action in respect of this and on 20th March 2020 the Secretary of State for Health and Social Care issued a Notice under Regulation 3(4) of The Health Service (Control of Patient Information) Regulations 2002 requiring organisations such as GP Practices to use your information to help GP Practices and other healthcare organisations to respond to and deal with the COVID-19 pandemic.

In order to look after your healthcare needs during this difficult time, we may urgently  need to share your personal information, including medical records, with clinical and non clinical staff who belong to organisations that are permitted to use your information and need to use it to help deal with the Covid-19 pandemic. This could (amongst other measures) consist of either treating you or a member of your family and enable us and other healthcare organisations to monitor the disease, assess risk and manage the spread of the disease. 

Please be assured that we will only share information and health data that is necessary to meet yours and public healthcare needs. The Secretary of State for Health and Social Care has also stated that these measures are temporary and will expire on 30th September 2020 unless a further extension is required. Any further extension will be will be provided in writing and we will communicate the same to you.

Please also note that the data protection and electronic communication laws do not stop us from sending public health messages to you, either by phone, text or email as these messages are not direct marketing.

It may also be necessary, where the latest technology allows us to do so, to use your information and health data to facilitate digital consultations and diagnoses and we will always do this with your security in mind. If you are concerned about how your information is being used, please contact our DPO using the contact details available in the GDPR section of our website.

The Practice's Commitment to Information Governance

How the NHS and care services use your information

Dyneley House Surgery is one of many organisations working in the health and care system to improve care for patients and the public.

Whenever you use a health or care service, such as attending Accident & Emergency (A & E) or using Community Care services, important information about you is collected in a patient record for that service. Collecting this information helps to ensure you get the best possible care and treatment.

The information collected about you when you use these services can also be used and provided to other organisations for purposes beyond your individual care, for instance to help with:

 

  • improving the quality and standards of care provided
  • research into the development of new treatments
  • preventing illness and diseases
  • monitoring safety
  • planning services

 

This may only take place when there is a clear legal basis to use this information. All these uses help to provide better health and care for you, your family and future generations. Confidential patient information about your health and care is only used like this where allowed by law.

 

Most of the time, anonymised data is used for research and planning so that you cannot be identified in which case your confidential patient information isn’t needed.

 

You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information you do not need to do anything. If you do choose to opt out your confidential patient information will still be used to support your individual care.

To find out more or to register your choice to opt out, please visit www.nhs.uk/your-nhs-data-matters. On this web page you will:

  • See what is meant by confidential patient information
  • Find examples of when confidential patient information is used for individual care and examples of when it is used for purposes beyond individual care
  • Find out more about the benefits of sharing data
  • Understand more about who uses the data
  • Find out how your data is protected
  • Be able to access the system to view, set or change your opt-out setting
  • Find the contact telephone number if you want to know any more or to set/change your opt-out by phone
  • See the situations where the opt-out will not apply

 

You can also find out more about how patient information is used at:

https://www.hra.nhs.uk/information-about-patients/ (which covers health and care research); and

https://understandingpatientdata.org.uk/what-you-need-know (which covers how and why patient information is used, the safeguards and how decisions are made)

 

You can change your mind about your choice at any time.

 

Data being used or shared for purposes beyond individual care does not include your data being shared with insurance companies or used for marketing purposes and data would only be used in this way with your specific agreement.

 

Health and care organisations have until 2020 to put systems and processes in place so they can be compliant with the national data opt-out and apply your choice to any confidential patient information they use or share for purposes beyond your individual care. 

Please refer to the Practice's 'privacy notices' for adults and children in the GDPR 'tab' on our website.

 

 

Archived News

Dementia Award Winners

‘Dementia Friendly’ Dyneley House Surgery Scoops National Award

 

Dyneley House Surgery in Skipton has scooped a national award for its ‘Outstanding Contribution to Dementia Friendly Communities’.

 

Recognising the steps taken by the surgery to improve the lives of people living with dementia, the practice received the accolade at the 2015 England and Wales Dementia Friendly Awards, hosted by television presenter, Angela Rippon.

 

Earlier this year, Dyneley House which is part of NHS Airedale, Wharfedale and Craven Clinical Commissioning Group (AWC CCG), took the pioneering step of adapting its reception area to become dementia friendly.

 

This included:

 

  • decorating the patient waiting areas using contrasting paintwork between walls and doorways
  • displaying local images, a dementia-friendly clock with clear figures and other familiar objects in the surgery
  • fitting new toilet seats and light switches.

 

Practice manager, Antony Radley said: “We are thrilled to be the winner of the ‘Outstanding Contribution to Dementia Friendly Communities’ category.

 

“This is a fantastic achievement for the practice and confirms our commitment to provide high quality care and best possible outcomes for our patients living with dementia, their families and carers.”

 

Dr Colin Renwick, the CCG’s Clinical Chair, added: “The CCG is delighted to hear Dyneley House has received such a prestigious accolade.

 

“We applaud the GPs, Antony and all the staff for their innovative steps to make the practice dementia friendly which are clearly making a real difference to patients with dementia and their carers.”

 

According to the Alzheimer’s Society, there are around 800,000 people in the UK with dementia with the number increasing as people live longer. By 2021 it is estimated there will be around one million living with the condition which is associated with ongoing decline of the brain and its abilities.

 

This includes problems with:

  • memory loss
  • thinking speed
  • mental agility
  • language
  • understanding
  • judgement.

Dementia Care Interview with Stray FM

Dyneley House Surgery recently took part in a radio interview with Stray FM about their innovative solutions to improving dementia care for patients. Please click on the link below to read the feature and listen to the interview.

http://www.strayfm.com/news/yorkshire-dales/1650752/skipton-surgery-leading-the-way-in-dementia-care/

Children Visit the Doctors to Learn about Staying Healthy

Ninety children from Parish & Ings primary schools in Skipton visited Dyneley House Surgery to build on their knowledge of the benefits of eating healthily and being active.

Children visited the fruit and vegetable garden at the Practice based on Newmarket Street and planted pea and bean seeds to take home and grow in their own gardens and on their window ledges. Children listened to each other’s heartbeats using some of the Practice’s medical equipment and then joined in a quiz to guess the names of some less familiar types of fruit such as pomegranates, kiwi and mangoes . A winner from each school collected a family swim ticket prize donated by Craven Swimming Pool.

Antony Radley, Practice Manager said “ The schools have been fantastic. We wrote to them in the autumn to explain our plans to develop the gardens at the Practice, so that we can reinforce learning about the benefits of eating healthily and being active. A group of staff volunteers spent the winter and spring weeding and planting the garden areas, culminating in the visits today”.

“We are really keen to work with local people to help them to look after their health. Some children associate negative feelings with a visit to the doctors as they are usually unwell or something hurts but we want them to be confident about speaking to their GP and to feel able to approach them about issues that they need help with as they grow older.”

The Practice has recently upgraded its patient waiting areas to be dementia friendly and has a monthly education programme for patients to help them to learn more about their conditions. Dyneley House Surgery has also formed partnerships with voluntary sector organisations to offer a Well Being Café for local people which takes place every Thursday afternoon in Dyneley Barn and creative sessions for people with dementia every Friday. Further details are available from the Practice.

Surgery to Make Further Improvements for Patients

Twelve months after Dyneley House Surgery created a new consulting room and refurbished its patient waiting areas, the Practice is making further improvements by upgrading Dyneley Barn.

Dyneley Barn which is used to deliver the Practice's health promotion activities and training also has 2 consulting rooms used for sexual health, podiatry and counselling services.

 

The refurbishment of the Barn will increase the number of consulting rooms in Dyneley Barn to 5! Antony Radley, Practice Manager said "we are delighted to be able to improve facilities again for patients. The addition of a further 3 consulting rooms allows us to plan for the future by enabling us to accommodate more patients and deliver a greater range of services in the community".

 

Builders will start work on Monday 22 February and last for approximately 6 weeks.

 

Patient Survey 2016

Patient feedback is extremely important to the Practice. Working with our Patient Participation Group, the Practice is running a Patient Survey during April. The Survey can be accessed via the 'Have Your Say' tab on the Practice website (www.dyneleyHousesurgery.co.uk) or from Reception. Thanks for taking some time to help us improve the service for all of our patients.

Winter Weather

Patients are asked to take extra care when visiting the Practice during the bad weather as sometimes surfaces can be slippery.

Change to our Wednesday Evening Session from Wednesday 7 December 2016

From Wednesday 7 December 2016, a member of our Nurse Team will also be available to see patients in addition to a GP between 18:30 and 19:30 when the Surgery will close until 08:00 the next day. Please speak to a receptionist if you would like to book an appointment.

If you require medical assistance when the Surgery is closed, please dial '111'. If you have a medical emergency, dial '999'.



 
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