Complaints

We always value your comments on the surgery. If a problem arises, please first discuss it with the staff involved. We have a formal complaints procedure which operates in accordance with NHS guidelines; a copy of the procedure is available on request. All written complaints should be addressed to the Practice Manager. A patient can make a complaint verbally, in writing, by use of sign language or through a representative.

Please print off the form below and send it to the Practice.

DO NOT ATTEMPT TO SEND IT ON-LINE.

Complaint form.doc

Complaint form.doc

Alternatively, you may contact the Patient Advice and Liaison Service (PALS).

You may also contact the CQC (Care Quality Commission)

National Customer Service Centre :
Telephone: 03000 616161
Fax: 03000 616171

Opening hours are Monday to Friday, between 8.30am and 5:30pm, excluding bank holidays.

Or in writing to;

CQC National Customer Service Centre
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA