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Patient Online Services - April 2016

Dyneley House Surgery has offered patients’ facilities to book appointments and order their repeat prescriptions ‘on-line’ since 2011.

From 1 April, we are able to offer patients the facility to view information from their medical record. 

Please ask at Reception about the process of registering to be able to access this facility.

NHS Friends & Family Test

We welcome your feedback and would be really pleased if you can spare a few minutes to complete the new NHS Friends & Family Test. You can find the survey in the 'Have your say' section on the homepage of the website.

Named Accountable GP

From the 1 April 2015, under the terms and conditions of the General Medical Services Contract, the Practice is required to allocate a named, accountable GP to all registered patients.


If you wish to know who your allocated GP is, or have a preference as to which GP you are allocated, please contact Reception.


These new arrangements do not prevent you making an appointment or seeing any GP at the Practice as patients have always been able to.


GP Earnings

From April 2016, all doctors’ practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients. 

The average pay for GPs working in Dyneley House Surgery in the last financial year was £67,250 before tax and National Insurance.  This is for 2 full time GPs, 8 part time GPs and 0 locum GPs who worked in the practice for more than six months.”

NHS England require that the net earnings of doctors engaged in the Practice are publicised and the required disclosure is shown above. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the Practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

Accessible Information Standard - Making Health & Social Care Information Accessible

The Accessible Information Standard will come into force from 31 July 2016 across health and social care in England. Our aim is to make sure disabled people have access to information that they can understand and any communication support they might need.

You can find out more by reading this guide in easy words and pictures. You can also watch a video in British Sign Language (BSL) or listen to an audio recording.

We are currently working towards the standard.  The first thing we need to do is identify those people with information and communication needs. Please help us to do this.

Let us know if you have a disability, impairment or sensory loss, and the kind of information and communication support that you need.

We will record this on your medical records.  This will help us to be prepared the next time you use our services. Please ask a member of the Practice Team if you need any further information or assistance.

Coronavirus (COVID-19) Pandemic and Your Information

The ICO recognises the unprecedented challenges the NHS and other health professionals are facing during the Coronavirus (COVID-19) pandemic.

The ICO also recognise that 'Public bodies may require additional collection and sharing of personal data to protect against serious threats to public health.' The Government have also taken action in respect of this and on 20th March 2020 the Secretary of State for Health and Social Care issued a Notice under Regulation 3(4) of The Health Service (Control of Patient Information) Regulations 2002 requiring organisations such as GP Practices to use your information to help GP Practices and other healthcare organisations to respond to and deal with the COVID-19 pandemic.

In order to look after your healthcare needs during this difficult time, we may urgently  need to share your personal information, including medical records, with clinical and non clinical staff who belong to organisations that are permitted to use your information and need to use it to help deal with the Covid-19 pandemic. This could (amongst other measures) consist of either treating you or a member of your family and enable us and other healthcare organisations to monitor the disease, assess risk and manage the spread of the disease. 

Please be assured that we will only share information and health data that is necessary to meet yours and public healthcare needs. The Secretary of State for Health and Social Care has also stated that these measures are temporary and will expire on 30th September 2020 unless a further extension is required. Any further extension will be will be provided in writing and we will communicate the same to you.

Please also note that the data protection and electronic communication laws do not stop us from sending public health messages to you, either by phone, text or email as these messages are not direct marketing.

It may also be necessary, where the latest technology allows us to do so, to use your information and health data to facilitate digital consultations and diagnoses and we will always do this with your security in mind. If you are concerned about how your information is being used, please contact our DPO using the contact details available in the GDPR section of our website.

The Practice's Commitment to Information Governance

How the NHS and care services use your information

Dyneley House Surgery is one of many organisations working in the health and care system to improve care for patients and the public.

Whenever you use a health or care service, such as attending Accident & Emergency (A & E) or using Community Care services, important information about you is collected in a patient record for that service. Collecting this information helps to ensure you get the best possible care and treatment.

The information collected about you when you use these services can also be used and provided to other organisations for purposes beyond your individual care, for instance to help with:


  • improving the quality and standards of care provided
  • research into the development of new treatments
  • preventing illness and diseases
  • monitoring safety
  • planning services


This may only take place when there is a clear legal basis to use this information. All these uses help to provide better health and care for you, your family and future generations. Confidential patient information about your health and care is only used like this where allowed by law.


Most of the time, anonymised data is used for research and planning so that you cannot be identified in which case your confidential patient information isn’t needed.


You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information you do not need to do anything. If you do choose to opt out your confidential patient information will still be used to support your individual care.

To find out more or to register your choice to opt out, please visit On this web page you will:

  • See what is meant by confidential patient information
  • Find examples of when confidential patient information is used for individual care and examples of when it is used for purposes beyond individual care
  • Find out more about the benefits of sharing data
  • Understand more about who uses the data
  • Find out how your data is protected
  • Be able to access the system to view, set or change your opt-out setting
  • Find the contact telephone number if you want to know any more or to set/change your opt-out by phone
  • See the situations where the opt-out will not apply


You can also find out more about how patient information is used at: (which covers health and care research); and (which covers how and why patient information is used, the safeguards and how decisions are made)


You can change your mind about your choice at any time.


Data being used or shared for purposes beyond individual care does not include your data being shared with insurance companies or used for marketing purposes and data would only be used in this way with your specific agreement.


Health and care organisations have until 2020 to put systems and processes in place so they can be compliant with the national data opt-out and apply your choice to any confidential patient information they use or share for purposes beyond your individual care. 

Please refer to the Practice's 'privacy notices' for adults and children in the GDPR 'tab' on our website.



Dignity & Respect

Dyneley House Surgery is committed to promoting an environment which provides for the support and ongoing well-being of patients.

 The Practice’s Dignity and Respect Policy is based on the principles of excellent staff management and ethical behaviour which underpins the practice’s values in providing patients withan environment centred upon self-respect, tolerance and support.

This Dignity and Respect Policy applies to all patients at the Practice. All staff members, including agency workers, are expected to comply with the requirements of this policy.

This Dignity and Respect Policy enables the Practice Manager and GP partners to be both proactive and reactive with regard to situations that could compromise a patient’s dignity.

The policy aims to give support to all persons connected with a suspected breach of the practice’s rules (this includes the complainant and the respondent) and explains the practice’s response to all such complaints.

 All staff members have a personal and legal responsibility to comply with this policy on practice premises or inother locations relating to DyneleyHouse Surgery.

The Practice Manager and GP partners have a responsibility to ensure that all complaints are fully investigated in accordance with the practice complaints procedure, and to ensure that all staff members, both permanent or temporary, are made aware of this policy.

The Practice also follows the guidelines suggested in the revised version of the GMC document “Raising and acting on concerns about patient safety”, effective 12 March 2012, a copy of which can be downloaded here:



This policy is intended to provide a framework to promote dignity and respect within Dyneley House Surgery based on the following standards:

Ensure that patients are treated with dignityand respect at all times;

Support a working environment based on principles of self respect, tolerance and support;

Ensure that particular attention is paid to treating patients with dignity and respect where any form of abuse has occurred

Continuously promote good relations to the benefit of all;

Respect and value diversity and contrasting opinion;

Facilitate a culture whereby patients feel confident to report suspected breaches of this policy, and to believe appropriate action will be taken against perpetrators where necessary.



 A notice will be displayed in reception offering the provision of a private discussion with a receptionist, if required.

A notice will be displayed in reception to offer the facility of a private chaperone during consultations, if required.

A notice will be displayed in reception stating that guide dogs are permitted in all parts of the building.

A hearing loop must be installed and operational at all times, and staff members trained in its use.

Patients will be addressed by their preferred title (e.g. Mr, Mrs Ms).

During staff work-related conversations, patients will be referred to with respect and the subject matter discussed confidentially, regardless of where the discussion takes place in the practice.

The Practice will not under any circumstances,stereotype patients based on pre-formed, perceived opinions.

Conversations about patients must not take place with other staff members outside the practice at any time.

Conversations about patients must never take place between staff members and non-staff members.


During Consultations


 Patients will be allowed to choose whether they see a male or female clinician, where available. Where their first choice is not readily available, they may wait until their chosen clinician becomes available. For urgent cases, patients will be encouraged to see a clinician appropriate to ensure that 'best and prompt care' is undertaken.

 A chaperone will normally be available where an examination is to take place, if necessary.

 Patients whose first language is not English may have a family member or friend present to interpret or assist.

Where an intimate examination is considered necessary for a patient with difficulty in understanding due to issues such as English not being their first language, consent or cultural issues, it is recommended that a chaperone, family member or carer should be present.

Patients who have difficulty in undressing will normally be offered the services of a same gender staff member to assist.

Patients will only be requested to remove the minimum amount of clothing necessary for the examination.

Patients will normally be able to dress and undress privately in a separate room. Where a separate room is not available, a screen will be provided in the treatment room. Patients using this facility will be requested to advise the clinician when they are ready to be seen.

Areas used by patients for dressing / undressing will be secure from interruption or from being overlooked (i.e. no unlocked door to any other room or passageway that is not occupied by the clinician taking the consultation).

The area used for dressing / undressing will be equipped with clothes hangers or pegs and will have a chair with arms at asuitable height and design for the patient to use.

 A clean, single-use sheet, covering or gown will be available and used for each examination and changed after each patient. 

Washing facilities will be offered to anypatient, if required.

 Under no circumstances are staff to enter a closed consultation room or treatment room without knocking and receiving permission to enter from the clinician conducting the consultation.

 Patients will be given as much time and privacy as is required to take on-board any 'bad news' given by a GP. Where possible,clinical staff will anticipate this need and leave sufficient time betweenappointments, as necessary.

 Patients will be given adequate time and privacy for the provision of any required samples on the premises without feeling anytime pressures or other constraints.

 Patients' 'personal space' should not be compromised where at all possible.

 Clinical staff will be sensitive to patient needs and will ensure patients are comfortable in complying with any requests during the consultation.

 Communication between clinicians and patients will be personalised to each individual patient, taking into account any disability or difficulty they may have.

 Clinicians conducting a consultation in a patient’s home will be sensitive to the location, surroundings and any other persons present who could potentially overhear matters discussed.



Clinicians and staff will respect the dignity of patients and will not discuss issues arising from the above procedures unless in a confidential clinical setting appropriate to the care of the patient.

Clinicians and staff will continue to be respectfulof the patient, even when the patient is not there.



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