We offer a range of appointments with different health care professionals, such as GPs, nurses, pharmacists or advanced care practioners (ACPs), between 8am and 6pm each weekday. When you call the surgery a care-navigator will ask you some simple questions about your problem so we can direct you to the most appropriate clinician. Briefly discussing your issue with the care-navigator may save you and us a lot of time by getting you to the right person first time.

Making an appointment at Dyneley House Surgery

The best ways to contact the practice are through the internet and by telephone. Internet enquiries can be made through Accurx using this link https://accurx.nhs.uk/patient-initiated/B82053

We operate a triage system for all urgent and same day appointments. In order to ensure that patients are directed to the right health care professional we now have a GP working alongside our care navigators.

This is likely to mean that there will be a longer wait for your call to be answered. Rather than waiting on the telephone we recommend that you request a callback – your place in the queue will be maintained and you will be contacted at the same time as if you had remained on the line.

In order to prioritise appointments and home visits we will not deal with general enquiries until 11am.

Please do not make urgent appointments by coming to reception unless you experience communication difficulties using the phone or Accurx. 

When we are closed

NHS 111

In the case of urgent need when the practice is closed you can call 111 to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery opens.

Emergency

Call 999 in an emergency. Chest pains and/or shortness of breath constitute an emergency.