Patient Satisfaction Questionnaire - Dyneley House Surgery

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Patient Satisfaction Questionnaire

The Dyneley House Patient Participation Group (PPG) is a group of volunteer patients who provide feedback to the Doctors and Staff, helping us to introduce and improve services.

The PPG has helped design this survey to gather the views from as wide a range of patients as possible and we would like to invite you to contribute. This is the first Patient Satisfaction Survey we have issued since 2021 and to ensure that the information we gather is relevant, please base your responses on your experiences during the last 12 months only.

The results of the survey will be published in the Practice and on our website and will be used as a basis for an action plan aimed at improving services, treatment and care for the patients of Dyneley House.

Appointment times

We offer patients a range of appointment times – please tick all of the appointment times you are aware of, even if you have not necessarily used them

Weekdays 8am - 6pm

Weekdays after 6pm

Coming into the Practice

How often, in the past 12 months have you visited Dyneley House Surgery?

How often visited?

Not at all

Once

Rarely 2-5 times

Often 6-15 times

More than 15 times

How helpful were the Reception Team at the front desk?

Very helpful

Helpful

Not helpful

Were you aware that the Receptionists can speak to you in a separate room if you wish to discuss a confidential matter more privately? (Please remember to ask the Receptionist if you wish to use this facility) Yes No

Our Telephone system

Please answer the question only based on calls you have made to us since November 2022 as we installed an innovative new phone system that month.

Have you found contacting the surgery by phone slightly easier than before?

Yes

Haven't noticed

The new system offers the ability to select to be called back rather than wait in a queue when our lines are busy - have you found this facility useful?

Yes

Haven't noticed

E-consults

Contacting the surgery about medical issues or with administrative queries via our website

Have you used e-consult, accessed via the website, to contact the surgery?

Yes – I found this service helpful

Yes – but I do not find this service helpful

No - I did not know about this option

No - I haven’t needed to use this service

Contacting the Surgery to speak to a Clinician

If you called with a medical issue and we arranged to call you back – was that call received in the timescale you expected? Yes No

Did you have enough time to explain your problem to the Clinician when they called? Yes No

Did the Clinician arrange for you to be seen face-to face if it was clinically appropriate? Yes No

After your telephone consultation, were you happy with the outcome of the call? Yes No

Face to face consultations with a Clinician

Please tell us about face to face appointments you have had with Doctors or Advanced Care Practitioners (ACP) – if you have not needed a face to face appointment in the last 12 months, please skip this question

Did you feel you had enough time in the appointment to discuss your problem? Yes No

Did you understand the explanation and advice given to you? Yes No

Did you feel involved in the plan for your care? Yes No

Self Care

This is an important aspect of everyone’s healthcare, and we aim to provide information and support to our patients

Are you happy with the amount of self-care information that is provided in the surgery and on the website? Yes No

If there is one or more subjects you would like to see more information about please tell us

There are many support groups both at Dyneley House and around Skipton to support people living with different medical issues – were you aware of the following?

Osteoporosis Dyneley Barn

Stroke Dyneley Barn

Breathe Easy Broughton Road

Peer Talk Mental Health and Wellbeing

If you would like to know more about these support groups or groups supporting different conditions – please contact the surgery and ask to speak to a member of our Social Prescribing Team.

Accessing Dyneley House Surgery

In general, are you satisfied with access to Dyneley House Surgery? Yes No

Please comment if you wish to

Other information

Would you like a copy of our Practice Newsletter? Yes No

If so, how would you like to view your copy?

I will collect a copy from the surgery

Please email me a link to the Newsletter on the website

If by email, what is your email address?

Are you interested in finding out about Patient Education Events? Yes No

If so, please tick the subjects you are interested in

Asthma/COPD

Dementia

Diabetes

Osteoporosis

Stroke

Mental Health

The Patient Participation Group meets regularly to discuss the services provided at Dyneley House and to provide feedback – would you be interested in joining the group? Yes No

The Virtual Patient Group will receive information and opportunities to complete short online surveys by email to support the work of the PPG - would you be interested in joining this group? Yes No

Patient Participation Group

If you are interested in being contacted by a PPG member, please provide your preferred contact details and confirm you are happy for this information to be passed to the group

Telephone number

I consent to be contacted

About you

Please tick the category which best describes you – if you prefer not to answer any of the questions, please leave this section blank

Gender

Female

Male

Non-binary

Prefer not to say

Ethnicity

African

British

Caribbean

Chinese

Indian

Irish

Pakistani

Other European

Prefer not to say

Other – Please tell us if you wish:

Other ethnicity

Age

Under 16

16-24

25-34

35-50

51-65

66-74

75-84

84+

Thank you very much for completing this questionnaire

Opening Times

Monday	8.00am - 6.00pm
Tuesday	8.00am - 6.00pm
Wednesday	8.00am - 6.00pm
Thursday	8.00am - 6.00pm
Friday	8.00am - 6.00pm
Saturday	Closed
Sunday	Closed

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Dyneley House Surgery Newmarket Street, Skipton, North Yorkshire, BD23 2HZ Tel 01756 799 811

Dyneley House Surgery is a member of the Wharfedale and Craven Alliance

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