TELEPHONE APPOINTMENT WITH A HEALTHCARE PROFESSIONAL

All appointments with a GP or Advanced Clinical Practitioner are booked by telephone. We no longer book these appointments at the front desk. This is to ensure confidentiality. A GP works alongside our care navigators at all times and provides advice on the most appropriate appointment option for each patient. Some routine enquiries may be done via Accurx.

NURSE APPOINTMENTS

Booking an appointment with our nursing team including health care assistants and phlebotomy service, should all be done over the telephone or through the URL links that we send to specific patients via SMS.  When we send these URL links they are valid for 7 days but we encourage as many patients as possible to book through here to help keep the phones free for more complex enquiries.

All of the nurse appointments can be booked via reception. Some can be booked on-line.

Please tell the Care Navigator why you need to see the nurse, so she can ensure you are booked with the appropriate professional and for the right length of time.

HEALTH CARE ASSISTANT APPOINTMENTS

Our Health Care Assistants (HCAs) offer the following:

• BP checks
• ECGs (at the request of the GP)
• Ambulatory BP and ECG (at the request of the GP)
• Urinalysis for suspected urinary tract infections
• New patient checks
• NHS Health Checks
• And help run the chronic disease clinics

PHLEBOTOMY SERVICE - blood tests

We now offer a phlebotomy service at Dyneley House for blood tests to be done for our patients only.  This is held in the main building and is by invitation only. 

We don’t carry out blood tests that are requested from the hospital, these should still be carried out at Airedale or Skipton General.

HOME VISITS

Home visits are for housebound patients only.

We ask that home visits be requested before 11am, by selecting option 1 through the phone system, on the day. 

If requests are received later than this there is a chance the visit won’t be carried out until the following day.  All visits are triaged by the duty GP upon request.